Privacy Policy

1. Introduction

Welcome to Expert Trade Services ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@primefixconstruction.co.uk.

This Privacy Policy applies to all information collected through our website, as well as any related services, sales, marketing, or events.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Personal Details: Name, phone numbers, email addresses, and postal addresses (for site visits).
• Project Details: Information regarding your construction or renovation requirements.
• Payment Data: We may collect data necessary to process your payment if you make purchases (such as invoices for services).

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To send you administrative information, such as quotes, invoices, and project updates.
• To fulfill and manage your orders/services.
• To respond to legal requests and prevent harm.
• To improve our services and website experience.

4. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., specialized subcontractors).

5. Cookies and Tracking

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

7. Your Privacy Rights

Depending on your location (specifically within the UK/EU), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information.